Frequently Asked Questions:
Q: What is Customer Pick Up?
A: If you select Customer Pick you may pick up your order only at our Warehouse in Carrollton, TX. We do not have another location. This is the only location available for P/U. You may pick up the same day you place the order. FedEx does not hold the items at there locations. If you select FedEx they will deliver directly to your address provided.
Q: What is Customer's Carrier?
A: Customer Carrier is a shipping method given to those customer's who have a FedEx or UPS account. They can use their own account and have the S&H billed directly to them. DFW Vases charges a fee of $4.00 per box to re-box the packages. Customer Carrier is not your Mail man provider (USPS). If you select Customer's Carrier please leave your account number followed by the billing zip code associated with the account in the special instructions box when checking out.
Q: Can I pick up my order on the weekend?
A: If you need to pick up your order on the weekend, we are open every last Saturday of the month for pick up only, by appointment only. To schedule an appointment, please e-mail email@example.com.
Q: What is the cheapest shipping method?
A: For customers who are able to come to our warehouse in Carrollton, TX there is no charge to pick up your order. Otherwise the most cost effective way to ship glass is either by Truck Palletized shipping (you must call in for a quote) for orders of 5 cases or more, and Fed Ex Ground shipping for any orders smaller than that. For Pallet shipping quotes, please call in at (972) 607-9598 or contact us by email at firstname.lastname@example.org
Q: How long will it take to get my order?
A: Both shipping methods of Pallet Truck, and FedEx Ground are an estimated 3-5 Business days to most locations in the US. This may be much shorter if you are closer to our Dallas, TX location. We generally take 1-2 business days to pack and ship the order. A tracking number will be provided via email or by logging into our site and checking your order status as soon as the package is handed off to FedEx Ground for delivery. If you are ordering for pick up at our Carrollton, TX location, orders may be picked up the same day the order is submitted.
Q: Can I pick up my order at your location?
A: Yes, customers are encouraged to pick up their order at our location. After you receive your payment confirmation e-mail the order will be ready for pick up any time during our business hours Monday-Friday 9:30am-5pm.
Q: Is there any order requirement? Is the price per piece or per case ?
A: There is no order minimum for merchandise. All prices listed are per case prices; the number of vases in each case is specified in the item description. We sell only by the case. If you are looking to order in large quantities, you may qualify for a bulk order discount. For large quantity orders, please call or email us at (972) 607-9598 or email@example.com
Q: Do you sell to the public?
A: Yes our business is directed towards the public. We are a true glass importer and our goal is to pass the savings to all buyers big or small.
Q: Where is your business location?
A: We are open Monday-Friday 9:30 AM-5:00 PM. Customers are welcome to stop by to view our merchandise. Walk ins are always welcome. We are located at: 1604 Vantage Dr. Carrollton, TX 75006. Please visit our Contact Us page for our other locations.
Q: What's the best way to reach your company if I have questions regarding the products?
A: Please call our customer service center at (972) 607-9598. If you have a questions outside of our business hours, the best method to contact us is by email either at: firstname.lastname@example.org or email@example.com.
Q: What should I do if I receive my order with damaged/broken pieces?
A: We fully insure all shipments, and all products are inspected before they are shipped. If a product happens to be damaged during shipment, customer should report within 5 days by sending digital pictures of damaged pieces to our email address: firstname.lastname@example.org. All damaged shipments will be refunded or replaced. All damage claims will be filed directly by our company to Fed Ex. As soon as the pictures are received, replacements will be sent. If you are ordering glass for an event, please take into consideration the time frame and breakage risk for ground shipments. Up to 4% of glass cases can be damaged during ground shipment so please plan accordingly when ordering for an event, and give yourself enough time if replacements must be shipped.
Q: How do I pay for my order? Do you accept checks after I order online?
A: Yes, you can pay by check for an order. We verify a check after we receive it. It usually takes about 3-5 days to do that. In addition, we accept Master Card, Visa, Discover, money order, or cashier checks.
Q: Do you ship to international addresses (Canada, Mexico, etc.)?
A: Due to the rising fuel cost, customers with questions regarding international orders should contact our sales department at (972) 607-9598. For International orders, customer is responsible for all additional taxes, custom fees, and duties related to the shipping of the items.
Q: Are the actual sizes listed on your website accurate ?
A: All listed Length, Width, and Heights are per factory specifications. All of the listed Length, Width, and Heights are given measurements from outside walls not inside. Due to varying cooling methods utilized at different factories, actual vase sizes may be up to 3-5% smaller then listed size. All vases of the same model number or style will be a uniform size since they will be produced from the same factory. If you wish to check the actual size of a vase, please call (972) 607-9598, or visit our showroom to see actual models.