Frequently Asked Questions:
is Customer Pick Up?
A: If you select Customer Pick you may pick up your order only at
our Ware House in Carrollton, TX. We do not have another location this is
the only location available for P/U. You May pick up the same day you place the
order. FedEx does not hold the items at there locations. If you select FedEx
they will deliver directly to your address provided.
Q: What is
A: Customer Carrier is a shipping
method givin to those customer's who have a FedEx or UPS account.
They can use their own account and have the S&H billed directly to
them. DFW Vases Charges a Fee of $4.00 per box to re-box the
packages. Customer Carrier is not your Mail man provider
(USPS). If you select Customer's Carrier please leave your
account number followed by the billing zip code associated with the account in
the special instructions box when checking out.
Q: Can I pick up my order on the weekend?
We are open every last Saturday of the month for pick up by appointment. To
schedule an appointment, please e-mail firstname.lastname@example.org.
What is the cheapest shipping method?
For customers who are able to come to our warehouse in Carrollton, TX there is
no charge to pick up your order. Otherwise the most cost effective way to ship
glass is either by Truck Palletized shipping (you must call in for a quote) for
orders of 5 cases or more, and Fed Ex Ground shipping for any orders smaller
than that. For Pallet shipping quotes, please call in at (972) 607-9598 or
contact us by email at email@example.com
How long will it take to get my order?
Both shipping methods of Pallet Truck, and FedEx Ground are an estimated 3-5
Business days to most locations in the US. This may be much shorter if you are
closer to our Dallas, TX location. We generally take 1-2 business days to pack
and ship the order. A tracking number will be provided via email or by logging
into our site and checking your order status as soon as the package is handed
off to FedEx Ground for delivery. If you are ordering for pick up at our
Carrollton, TX location. Orders may be picked up the same day the order is
Can I pick up my order at your location?
Yes, customers are encouraged to pick up their order at our location. After you
receive your payment confirmation e-mail the order will be ready for pick
Is there any order requirement? Is the price per piece or per case ?
There is no order minimum for merchandise. All prices listed are per case
prices; the number of vases in each case is specified in the item description.
We sell only by the case. If you are looking to order in large quantities, you
may qualify for a bulk order discount. For large quantity orders, please call or
email us at (972) 607-9598 or firstname.lastname@example.org
Do you sell to the public?
Yes our business is directed towards the public, we are a true glass importer
and our goal is to pass the savings to all buyers big or
Where is your business location?
We are open Monday-Friday 9:30 AM-5:00 PM. Customers are welcome to stop by to
view our merchandise. Walk ins are always welcome. We are located at: 1604
Carrollton, TX 75006
What's the best way to reach your company if I have questions regarding the
Please call our customer service center at (972) 607-9598. If you have a
questions outside of our business hours, the best method to contact us is by
email either at: email@example.com or firstname.lastname@example.org.
What should I do if I receive my order with damaged/broken
We fully insure all shipments, and all products are inspected before they are
shipped. If a product happens to be damaged during shipment, customer should
report within 5 days by sending digital pictures of damaged pieces to our email
address: email@example.com. All damaged shipments will be refunded or replaced.
All damage claims will be filed directly by our company to Fed Ex. As soon as
the pictures are received, replacements will be sent. If you are ordering glass
for an event, please take into consideration the time frame and breakage risk
for ground shipments. Up to 4% of glass cases can be damaged during ground
shipment so please plan accordingly when ordering for an event, and give
yourself enough time if replacements must be shipped.
How do I pay for my order? Do you accept checks after I order
Yes, you can pay by check for an order. We verify a check after we receive it.
It usually takes about 3-5 days to do that. In addition, we accept Master Card,
Visa, Discover, money order, or cashier checks.
Do you ship to international addresses (Canada, Mexico, etc.)?
Due to the rising fuel cost, customers with questions regarding international
orders should contact our sales department at (972) 607-9598. For
International orders, customer is responsible for all additional taxes,
custom fees, and duties related to the shipping of the items.
Are the actual sizes listed on your website accurate ?
All listed Length, Width, and Heights are per factory specifications. All of the
listed Length, Width, and Heights are given measurements from outside walls not
inside. Due to varying cooling methods utilized at different factories,
actual vase sizes may be up to 3-5% smaller then listed size. All vases of the
same model number or style will be a uniform size since they will be produced
from the same factory. If you wish to check the actual size of a vase, please
call (972) 607-9598, or visit our showroom to see actual models.